Order FAQ's

Do I need an account to make an order?

Signing up for an account is not necessary; however, doing so keeps you updated with your order history and tracking information, as well as our newsletter and special promotions when they become available. We often have promotions that are specifically for “followers” and registered users.

What payment methods do you accept?

We accept all major credit cards (American Express, Visa and MasterCard) in addition to Shopify Pay, Google Pay and Apple Pay. Please note that Apple Pay may be deactivated for particular product releases.

How do I change currency?

Sweat Gear Sports processes and charges orders in Canadian currency (CAD). Note that the currency conversions provided on our website are approximations based on the most current exchange rates. These rates may differ from those actually used by your card provider. Purchases may also be subject to currency conversion fees levied by your bank.

What is your return/exchange policy?

For complete information visit our REFUND POLICY here: https://www.sweatgearsports.shop/pages/refund-policy.

What are your shipping costs and delivery times?

Shipping costs are calculated based on the shipping location, shipping method and the value of your order. We currently offer Free Shipping on orders over C$99 in Canada, over C$199 in USA.

Does Sweat Gear Sports ship internationally?

Sweat Gear Sports ships within Canada and the continental USA. 

What is the status of my order?

Once your order has been processed and packed, you will receive an email receipt confirming your order. Following this, we will provide you with another shipping confirmation email (including tracking information) once the order is handed over to the carrier. You will receive a final confirmation email upon delivery of your order.

I just placed an order, can I modify or cancel it?

To request a modification or cancellation to your order, please contact us at 1-647-628-7141 or email shop@sweatgearsports.com as soon as possible.

Once an order is submitted, Sweat Gear Sports is not responsible for ensuring that it can be modified or cancelled prior to shipment. In the case of In-Store Pickup orders, cancellation requests must be received prior to the customer being contacted for pickup.

Where is my online order being shipped from?

Your order will be processed at either of our two shops – Mississauga, Ontario and/or Montreal, Quebec – depending on current stock allocations. Accordingly, your order may be split between as many as two packages. Please note that in the case of a split order, you will receive multiple shipping confirmation emails to track each individual parcel.

Can I place an order online and do an in-store pickup?

In-Store Pickup is available at both our Mississauga and Montreal locations. You can select this option on the “Shipping Method” section of our checkout page. The credit card holder’s valid driver’s license or government photo ID and credit card used for the transaction will be required upon pickup. No exceptions.

Why has my photo ID and proof of address been requested?

Your personal online security is important to us. To ensure the legitimacy of purchases made on our webstore, we must confirm that the billing address you provide matches the address on file with your credit card company.

How can I find out about NEW Products arriving at Sweat Gear Sports?
For in-demand product releases, we make best efforts to post "new arrivals" information as soon as it becomes available. Please follow our social media platforms (Facebook and Instagram) for the latest Product details.

What is the typical response time to a customer inquiry?

Every customer inquiry is important to us, and we strive to have your questions or concerns resolved as promptly as possible. Response time is usually within 24 hours. If you wish to speak with a customer representative, please call 1-647-628-7141 or email shop@sweatgearsports.com. 

How do I stay updated with the latest news from Sweat Gear Sports?

You can learn more about us and stay connected by subscribing to our Email Newsletter and by following our Facebook and Instagram accounts.

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